1. Two inspections, in order
First the statutory completion inspection (code compliance) by an authorised body — this produces the certificate of completion. Then the owner's inspection (quality) with the supervising architect. Both must pass before handover.
2. The defects list
The owner's walk produces a list — scratches, colour mismatches, dimensional errors, anything that doesn't operate. Usually 40–60 items, cleared in 1–3 weeks. We don't hand over keys until the list is zero.
3. Warranty periods
| Structural elements | 10 years (statutory defect liability) |
| Water-shedding elements | 10 years |
| Mechanical equipment | 2 years (plus manufacturer terms) |
| Finishes | 1–2 years |
4. Scheduled check-ups
Complimentary inspections at 1, 2, 5, and 10 years. Hairline cracks in plaster, door adjustments, sealant degradation — caught early, they stay small.
5. 24-hour emergency channel
Burst pipes, power outages, equipment failure. We commit to an on-site response within 24 hours, and overseas owners can trigger this with one phone call.
"A house is at its newest the day you receive it." Maintenance design that begins from that moment is what determines value in year 30.